Performa Agen
Leaderboard Produktivitas & Kecepatan Respon Tim CS
Target SLA First Response Time (FRT): < 2 Menit
| Nama Agen | Peran | Total Percakapan | First Response Time | Rata-Rata Penyelesaian | Kepatuhan SLA |
|---|---|---|---|---|---|
| AI Agent (Aira) | Otomasi Lini Pertama | 842 | 1.4 dtk | 45 dtk | 100% |
| CS Sarah (Admin Klinik) | Senior CS | 318 | 42 dtk | 4m 12d | 98.5% |
| BardayS Surya | Pemilik Bisnis / Supervisor | 124 | 1m 05d | 6m 20d | 96.0% |